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1:1 Computing &Hardware Isaac on 22 Feb 2007 08:52 am

Acting on Bad Customer Service

The Rogersville Review in Hawkins County, TN reported that the school there is sending back a large number of Gateway Tablet PCs:

City school board members voted Tuesday to return the laptop computers, which have not yet been distributed to students, and terminate the lease agreement because of the company’s inability to provide maintenance as specified in the contract.

It’s good to see that at least some people take quality of service seriously. The last time I dealt with Gateway was way back in 1995, right when they first became big and couldn’t handle the increased volume of production, much less the increased customer service load. I have been hearing good things about their tablets, though.

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